National Tyres and Autocare in Ashton-under-Lyne, England Closed now

Reviews about National Tyres and Autocare

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  2017-12-21, by Iiam Adams
  Compulsive lies. Nation Tyres in Ashton employ staff members that are useless with customer service and stand lying to your face just to please you. On 2 occasions I have been in to the garage now and there will not be a 3rd. The first occasion was when my mother took her LR3 in for a simple puncture repair that was supposed to be for free as they where under warranty. The mechanic bumbled around the tyre for a while which by the way had been parked slightly out of view of the office window, and then came in after an hour to say he couldn't do the job because he couldn't pull the last plastic wheel nut cover off and that the nuts used on the car where "a funny size". So after being given a load of bull and back and forth I gave him my own ratchet and socket from the back of the car and said now you can do the job. Apparently he couldn't get the wheel off and that was that we left and went to another garage having wasted over an hour. The next garage did the job in 10 mins however we obviously had to pay for something that was under warranty! I've been to the garage today for wheel alignment. A reasonably simple job I could do at home with the right kit, however.... after taking the car in and having to explain myself to one mechanic over the phone and the one at the desk I was already miffed and could see where this was going. Over the phone I told them what needed to be done and why to which I received " well I've never heard of that before" to which I had the perfect answer "well that's funny because that's exactly what it says on your website" the mechanic then quickly changed subject to avoid embarrassment and said bring the car down. When I'd got there I was told they cannot do the alignment on the car without a hunter system which is also A LIE. I played dumb and went along with the waffle as to why he can't do the job once again and left wondering how many people they mess around and how many people are lied to. After reading the reviews on google and other sites, it appears quite a lot! The car tracking has now been done on all 4 wheels without the help of a hunter system and drives perfect even though I was told the problem I had couldn't be fixed by tacking. These mechanics are arrogant and will not learn to just accept they are wrong and instead are happy to lie to customers, if you are reading this it is perfectly acceptable to simply say that you don't know the answer to my problem or that you don't know how to do a job! If you simply lie to customers they are then going to be wondering if your work is bodged together as much as the words coming out your mouth . A smile wouldn't kill once in a while either!